Inside Sales Support Representative

The Inside Sales Support Representative responsible for providing pricing and availability information, technical product information, generating quotes and proposals, invoice questions, order generation, engineering interfacing, and handling customer complaints. As the front line of the sales team, the ISR must project a professional, happy and optimistic company image through phone interaction.

Essential Functions:

  • Quote / proposal generation - Provide price and delivery information.
  • Order Entry into Epicor ERP system
  • Contract Review
  • Address customers’ needs utilizing internal resources such as the Engineering, Accounting, Manufacturing, Shipping, etc.
  • Maintain accounts: provide ongoing service, follow-up on quotes, close orders. Develop and maintain professional customer relationships

Non-Essential Functions:

  • Other duties as directed by manager

Minimum Job Requirements:

  • Education: Bachelors Degree
  • Experience: One to three years related experience
  • Specific Skills: Excellent communication and phone etiquette skills. Detailed orientated and strong ability to multitask
  • Specialized Knowledge: Computer Proficiency in Microsoft Word, Excel, E-mail and web browsing. Experience with CRM (Salesforce.com) and ERP (Epicor).

Interfaces:

Internal: Daily communication with Engineering group, Production Group, Accounting, Shipping and President

External: Assist customers with technical and service inquires via phone, fax or email. Periodic interaction with Outside Sales reps

Success Factors:

Professional phone skills, with the patience and ability to interact with, assist, and support many personalities. Requires a friendly, positive attitude with a willingness to help.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. At the employee’s request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

About Helix Linear Technologies:

Helix Linear Technologies is a market leader in design, engineering, and manufacturing of precision linear motion and power transmission systems and components. Our mission is to be an innovative and responsive organization whose linear motion products are engineered, manufactured, and delivered to meet or exceed our customers' specifications and expectations.

Although the numerous awards that we have received speak for themselves, the day-to-day operational excellence that supports the level of service that we provide cannot be overstated. Helix Linear Technologies is committed to the highest levels of customer satisfaction and providing our customers with high-quality, high-value products that are delivered on time at a competitive price.

For consideration, please email your resume and cover letter to careers@helixlinear.com.